It’s a sophisticated slab of technology but once in a while, things don’t work as smoothly as they should. Here’s how to set right whatever’s gone wrong!
If things are running slowly or if an app or feature isn’t working properly, a simple restart should get things back on track.
- Hold down the Sleep/Wake button until the Slide to Power Off slider appears. Slide it to the right to power off your iPhone.
- Wait at least 10 seconds then press and hold the Sleep/Wake button to turn your iPhone back on.
If a restart didn’t get your iPhone back on track, the next thing to try is a reset.
- Press and hold the Sleep/Wake button and the Home button simultaneously for at least 10 seconds. You’ll see the Apple logo appear on the screen.
- Release the Sleep/Wake and Home buttons and wait as your iPhone resets itself.
If a reset doesn’t solve the problem, it’s time for more drastic measures. Restoring your iPhone deletes all your data (contacts, apps, emails, etc.) and returns it to its original out-of-the-box state. Don’t worry though: Choose to backup in step 4 of this process so you can reload your data back on your device.
- Connect your iPhone to your computer.
- Select your iPhone in iTunes under Devices.
- Select the Summary tab, then choose Restore.
- You will be prompted to perform a backup. (Do it! If you don’t have a backup, you won’t be able to get your data back!)
- Once the backup completes, select Restore. The device will restart. Keep it connected to your computer during this time.
- When prompted, select the backup you created and click Continue to finish restoring.