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It’s a sophisticated slab of technology but once in a while, things don’t work as smoothly as they should. Here’s how to set right whatever’s gone wrong!


If things are running slowly or if an app or feature isn’t working properly, a simple restart should get things back on track.

  1. Hold down the Sleep/Wake button until the Slide to Power Off slider appears. Slide it to the right to power off your iPhone.
  2. Wait at least 10 seconds then press and hold the Sleep/Wake button to turn your iPhone back on.


If a restart didn’t get your iPhone back on track, the next thing to try is a reset.

  1. Press and hold the Sleep/Wake button and the Home button simultaneously for at least 10 seconds. You’ll see the Apple logo appear on the screen.
  2. Release the Sleep/Wake and Home buttons and wait as your iPhone resets itself.


If a reset doesn’t solve the problem, it’s time for more drastic measures. Restoring your iPhone deletes all your data (contacts, apps, emails, etc.) and returns it to its original out-of-the-box state. Don’t worry though: Choose to backup in step 4 of this process so you can reload your data back on your device.

  1. Connect your iPhone to your computer.
  2. Select your iPhone in iTunes under Devices.
  3. Select the Summary tab, then choose Restore.
  4. You will be prompted to perform a backup. (Do it! If you don’t have a backup, you won’t be able to get your data back!)
  5. Once the backup completes, select Restore. The device will restart. Keep it connected to your computer during this time.
  6. When prompted, select the backup you created and click Continue to finish restoring.

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5 thoughts on “How-To: Troubleshooting your iPhone

Marilyn, on said:

I tried to follow the How To on syncing iPhone 5 calendars and now my iPhone only displays the iTunes logo with a connections cable. Calls are going to voice mail, I can’t use my phone. How can I correct this so that I can use my phone?


colleen adams, on said:

I really wish you would go back to sending me the actual magazine so that I can use it as a reference for later on if something happens to it. I like having the information in front of me and not have to read it off of my computer. Please take this into consideration. Thanks.


Valerie Miceli, on said:

Thanks for the how to’s. It really helps. Hopefully you will do more.


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