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QUESTION: I subscribe to Call Display. Why can’t I see the caller ID details for some of the calls I receive?

ANSWER: There isn’t anything wrong from your end. There are a couple of reasons why a number might not be displayed, including:

PRIVATE NUMBER:

The caller has intentionally blocked his or her number. If this is the case, there’s nothing that you can do about it.

CALL FORWARD:

If you’re using the Call Forward feature, information initially intended for your other line will not be displayed.

PUBLIC SPACE:

Call Display might not be available or display properly in some cases because the call was placed by an operator or from a business-line extension.


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One thought on “How-To: Troubleshoot your caller ID

Tom Lenton, on said:

It would be nicer if there was a way to track tunneled calls where the other end has sent a fake number to your call display.

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