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Quick Tips

Things happen. Sometimes, those things aren’t good and you have an emergency situation on your hands. Your wireless phone is a lifeline in this case. Make a quick call and help will be on its way.

In case of an emergency:

  1. Call 9-1-1. Immediately tell the operator that you’re calling from a wireless phone and provide your 10-digit wireless phone number along with your name.
  2. Provide details of the emergency.
  3. Give as much information about the location as you can such as highway / street names and landmarks. Unlike wireline-based E-9-1-1, the emergency operator does not know your exact location until you provide this information.
  4. Follow all the instructions provided by the emergency operator. Do not end the call until the operator tells you to do so and leave your phone turned on should the operator need to call you back.

9-1-1 Emergency Assistance

Any wireless phone registered on the Rogers wireless network can be used to dial 9-1-1 for assistance in the case of an emergency. 9-1-1 calls are automatically routed to the most appropriate public safety agency. A few points to remember:

  • When calling 9-1-1 always provide your name, wireless phone number and the specific location from which you are calling. And remember, it’s important to speak clearly.
  • Unlike wireline-based 9-1-1, the emergency operator does not necessarily know your actual location until you provide this information.
  • Stay on the line for as long as the 9-1-1 operator requires.
  • Calls to 9-1-1 are free so take all the time that you need. Leave your handset turned on after hanging up in case the 9-1-1 operator needs to call you back.
  • Please do not program 9-1-1 into your speed dial. This can lead to accidental calls that take up valuable emergency resources.
  • Calls to 9-1-1 from your wireless phone are subject to the same limitations as regular wireless calls. For example, if you are underground or too far from a wireless network antenna, the quality of your call may be affected, or you may not be able to connect to the network.

Important 9-1-1 Reminders

  • 9-1-1 is reserved for emergency situations only. For assistance in non-emergency situations, contact your local police service.
  • 9-1-1 calls on the Rogers wireless network are always free.
  • Do not program 9-1-1 as a speed dial contact to eliminate the chance of placing an accidental call to 9-1-1.

Enhanced 9-1-1

Phase One of Enhanced 9-1-1

Phase One of Enhanced 9-1-1 or E9-1-1 is designed to help 9-1-1 operators react more quickly and accurately in emergency situations. E9-1-1 provides emergency operators with the phone number of the caller and the location of the wireless network antenna receiving the call but not the caller’s exact location. The caller must still provide this information.

The caller’s phone number allows the emergency operator to re-establish contact with the caller if the connection is lost. The wireless network antenna location helps emergency operators identify the most appropriate emergency services to dispatch.

Phase Two of Enhanced 9-1-1

Phase Two of Enhanced 9-1-1 is designed to provide more accurate location information than Phase One.
E9-1-1 emergency operators that have the necessary systems deployed will not only receive the caller’s phone number but will also receive geographic coordinates associated with the caller’s approximate location.

A caller’s location will be automatically determined using special technology enabled in the Rogers network and in certain handsets and will help ensure that all callers get the proper help as quickly as possible.

Any customer registered on the Rogers wireless network in an area served by E9-1-1 that has the necessary systems deployed will have access to Phase One and Two. This includes Rogers wireless customers in their local area and Rogers wireless customers visiting an area in Canada served by E9-1-1.


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